Returns
This is ALTIOR’s ASCEND returns policy for Australia. Australian Consumer Law (ACL) guarantees apply to every order. Change-of-mind returns are offered for 14 days after delivery when pieces are unworn and tagged.
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure — it is unsafe, significantly different from the description, or cannot be fixed in a reasonable time — you may choose a refund or replacement. For minor failures we will repair or replace where that is a reasonable remedy. Contact us with your order number, photos, and a short description of the issue.
You may return most full-price items for a refund or exchange within 14 days of delivery if they are unused, unwashed, odour-free, with original tags attached and in original packaging. Sale, gift, or promotional items may be excluded from change-of-mind returns unless required by law. Change-of-mind return postage is at your expense unless we agree otherwise in writing.
If your order arrives damaged, defective, or not as described, email info@altiorofficialstore.com.au as soon as you notice the problem, with your order number and clear photos where possible. The 14-day change-of-mind window does not limit your Australian Consumer Law rights. We will assess the appropriate repair, replacement, or refund and reimburse reasonable return postage where the product is confirmed faulty or incorrect.
Size or colour exchanges depend on remaining ASCEND stock. If the requested variant is unavailable we will offer a refund for eligible returns instead. Exchanges follow the same 14-day window and condition rules as change-of-mind returns.
Email info@altiorofficialstore.com.au with your order number, the items, and whether you want a refund or exchange. Do not post anything back until we confirm the return and share the return address. Refunds are issued to the original payment method after we inspect the returned goods.
